FAQ PAGE

I Have Placed an Order but it does not Appear in ‘My Account' Section?

Do not worry!

You might be experiencing some slight delay in the updating of your order details in the ‘My Account’ section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

For How Long can I Hold the Products in My Cart?

The item/s reserved in your cart will expire after some minutes from the time when the first item was added to cart. After some minutes we will flash a message “TIME IS RUNNING OUT” and then you need to checkout within 5 minutes to avoid losing your favourite products to other shopaholics.

However, if you still want the item and your cart timer has expired, you can anytime return to the sale and put it back in your cart (subject to availability).

Can I Change the Billing Address for My Account?

Yes. Changing your Billing Address is easy and simple.

Just go to My Account>Billing & Shipping Address, change your details/information and click on Save.

Your Billing Address is now updated!

Can I Change the Shipping Address for My Particular Order?

Sorry! Once with an order already placed, you will not be able to make any further changes to your Shipping Address for that particular Order.

How Do I Cancel My Order?

Changed your mind and do not wish to buy the product that you have ordered?

Within 24 hours from the date of purchase, just write to us at support@qouturre.com asking for a cancellation. After the cancellation of a pre-paid Order, a full refund will be initiated to your account within 2-3 days through the same mode that you had used for the payment.

In case of an Express Order/s, the products are shipped within 24 hours of purchase. As a result, an order can only be cancelled if it has not been processed or shipped.

Since cash on delivery (COD) is a special service where we purchase the product from our vendor as per your commitment to pay and ship your order without any pre-payment, we do not take cancellations after we have received the merchandise from the vendor.

How Do I Track the Status of My Order?

Click on to ‘My Profile’ and then the ‘Order History’ section on your Qouturre account to view all details like the order number, date of order placement, product and quantity, value, payment mode and status of the order.

What if it is a Prepaid Order that is being Cancelled?

Once your cancellation is confirmed, a full cash refund will be initiated to your account within 2-3 days through the same mode that you had used for payment in the case of a pre-paid Order.

How Do I Confirm the Cash on Delivery Order?

Once you have checked all the details including product/s, shipping address and payment mode, click on ‘Commit’ and your order is placed.

You will receive an automated call where you can simply confirm your order. Missed our call? No worries! Simply call our customer care and we will assist you.

How Do I Add More Products to My Order Placed on Qouturre?

At Qouturre, you can add more items to your cart before you complete your transaction. Once an Order number is generated you will not be able to add more items to the same Order.

But need more items? Then go ahead and place a new order!

We will be happy to serve you.

How Can I Use the Voucher in My Account to Place an Order?

You can use the coupon code at the payment page to get an instant discount on your order.

What are the Shipping Charges that are Levied?

Qouturre offers free shipping on all pre-paid orders (i.e. on all credit/debit card orders). On Cash on Delivery orders, we charge a shipping fee of INR 99 for orders below INR 999. In case of part shipment, pertaining to any order, the delivery charge for COD orders shall be payable at the time of the delivery of the first product in relation to the relevant order.

Do not want to pay shipping charges? Place a pre-paid order.

What if Someone Else is Shopping for the Same Product as Me and it is the Last Piece Available?

In such a scenario, it is the ‘fastest finger first’! Whosoever puts it in the cart first will be able to buy it. You need to checkout before your cart time expires; otherwise, the product will disappear from your cart and be made available to others.

What should I Do if My Area Falls under the Non-Serviceable Pin Code?

It is our sincere effort to service our customers all over the world but currently, there are only 7500 locations across India where we offer courier services.

Hence, we suggest you to place an order from a different pin code. Check the serviceability at your location by entering a different pin code.

How Do I Return Items?

We accept returns on footwear and apparels. If you want to return product(s), simply call/ email our customer care team and they will assist you.

My Item Arrived Damaged or Defective, What should I Do?

All the products available at Qouturre go through a rigorous quality and hygiene check before being dispatched to our customers.

However, if on a rare chance you have received any damaged/defective product please send an email to support@qouturre.com within 24 hours of delivery, along with photographs. Our customer care team will assist you accordingly.

Is it Safe to Shop Online using My Debit/Credit Card?

When you shop at Qouturre, you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience for our customers. To make sure that our customers’ shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. Qouturre does not keep your details on file; this is why we ask you for your card details each time you make a purchase.

How Can I Pay if COD (Cash on Delivery) Option is not Available at My Address?

If COD option is not available on your address then you can always use our other modes of payment like payment through Credit or Debit Card and Net Banking to pay for your purchase.